Customer can have an item request for a refund/exchange within 14 days. The item(s) must be in its/their original packaging and in brand new and/or unused condition to qualify. Shipping fee will not be refunded under any circumstances and customer is responsible for all fees to have the package return back to us.
**Please note that any item(s) purchased on our website with personalization and/or special requests (e.g. - no logo, personalization, thread color, etc.) is/are not eligible for a refund or exchange **